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Question 1:

In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)

A. Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.

B. Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the Cisco Unified CVP Call Server to direct the call correctly.

C. Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media Servers.

D. Dedicate duplexed VRU peripheral gateways for each Cisco Unified CVP call server.

E. For a single data center with centralized deployment, deploy Cisco Unified CVP with N:N redundancy.

Correct Answer: BC


Question 2:

Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings.

Which service must be restarted for changes to take effect?

A. Cluster Manager

B. System Application Agent

C. Cisco DB

D. Cisco Tomcat

E. Cisco Dirsync

Correct Answer: D


Question 3:

Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?

A. dbagent

B. opcs

C. ccagent

D. mds

Correct Answer: C


Question 4:

Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?

A. 100 ms, 3 heartbeats

B. 100 ms, 5 heartbeats

C. 400 ms, 3 heartbeats

D. 400 ms, 5 heartbeats

E. The heartbeat interval and maximum missed heartbeats settings can be customized by a system administrator

Correct Answer: B


Question 5:

When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?

A. Cisco Unified ICM call router and logger

B. Cisco Unified ICM call router and administrative workstation

C. Cisco Unified ICM call router and peripheral gateway

D. administrative workstation and HDS-DDS

Correct Answer: C


Question 6:

In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?

A. The system stops routing calls because it cannot function without a private network.

B. The private network data is rerouted automatically over the visible network.

C. Both call routers go active and attempt to split the system until the private network is restored.

D. The system continues to operate but with only one call router in simplex mode.

Correct Answer: D


Question 7:

Refer to the exhibit.

This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)

A. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 5000.

B. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.

C. A VRU PG peripheral should be configured with a peripheral ID of 5000.

D. A network VRU should be configured with a label of maximum length 10 digits.

E. A PG explorer peripheral should be configured with a peripheral ID of 200.

Correct Answer: BD


Question 8:

The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)

A. Time zone was changed.

B. Secondary DNS was changed.

C. Hostname was changed.

D. Number of historical reports exceeded the system limits.

E. Cisco Unified Intelligence Center Publisher is not in service.

F. IP address was changed.

G. Primary NTP server was changed.

H. Number of concurrent real-time reports exceeded the system limits.

Correct Answer: ACFG


Question 9:

Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?

A. Add Not Ready reason code in Cisco Finesse (uncheck “Global?” check box), add reason code to team.

B. Add team in ICM, add Not Ready reason code in Cisco Finesse (uncheck “Global?” check box), add reason code to team in Cisco Finesse.

C. Add team in ICM, add Not Ready reason code in Cisco Finesse, add reason code to team in Cisco Finesse.

D. Add team in ICM, add Not Ready reason code in ICM, add reason code to team in Cisco Finesse.

Correct Answer: B


Question 10:

Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP?

A. agent device, network VRU, ringtone, error

B. ICM dialed number, network VRU, ring back, error

C. agent device, CUCM VRU, ringtone, survivability

D. ICM dialed number plan, network VRU, ringtone, error

E. agent device, network VRU, ringtone, survivability

Correct Answer: A


Question 11:

Which two statements about when you install/deploy Cisco Unified Contact Center Enterprise VMs on VMware ESXi hosts are true? (Choose two.)

A. You can enable hyper-threading at the hypervisor level.

B. You cannot enable hyper-threading, but you can over-subscribe the vCPU and vRAM.

C. You can enable hyper-threading at the Guest OS level.

D. You can enable hyper-threading at the hypervisor level, but you cannot over-subscribe the vCPU and vRAM.

E. You cannot enable hyper-threading at the hypervisor level.

Correct Answer: CE


Question 12:

Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)

A. ICM Organizational Unit

B. ICM facility

C. ICM User Group policy

D. ICM Security policy

E. ICM instance

F. ICM agent users

Correct Answer: ABE


Question 13:

Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.)

A. Call Type

B. Precision Queue

C. Skill Group

D. Percent Allocation

Correct Answer: AB


Question 14:

Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting? (Choose three.)

A. Courtesy Callback

B. recording a .wav file

C. FTP a file

D. Emergency Contact Center closure

E. agent whisper

F. IVR Outbound option

G. agent greeting

Correct Answer: ABC


Question 15:

Which option is needed to configure “user.microapp.media_server=”http://mediaserver” value on Cisco Unified Contact Center Enterprise scripts?

A. Cisco Unified Customer Voice Portal to route calls to “mediaserver”

B. mapping an IP address to hostname on Cisco Unified Contact Center Enterprise

C. mapping an IP address to hostname on VXML gateway

D. no default “mediaserver” in Cisco Unified CVP configuration

Correct Answer: C


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