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Question 1:

_______________defects are more expensive to correct when found during the UAT phase than duringother phases.

A. Requirements Phase

B. Design Phase

C. Testing Phase

D. None

Correct Answer: A

Question 2:

Force Field Analysis is a structured approach for identifying and evaluating the forces that will promote, encourage, and support change and those that will resist change. These forces are:

A. Driving Forces

B. Restraining Forces

C. Resolving Forces

D. A and B

E. B and C

Correct Answer: D

Question 3:

Inspections, reviews, and dynamic testing are __________ activities in the Software Development Lifecycle (SDLC).

A. Training

B. Quality Assurance


D. Quality Control

E. Risk Analysis

Correct Answer: D

Question 4:

The ________________ is used to organize large quantities of suggestions, ideas, and comments into groupings for later analysis.

A. Affinity Diagram

B. Cause-and-Effect Diagram

C. Control Chart

D. Regression Analysis

E. Bar Chart

Correct Answer: A

Question 5:

Which of the following is NOT a contribution by Walter Shewhart?

A. Continuous Improvement

B. Statistical Process Control

C. Pareto Principle

D. 1-2-3-4 Cycle

Correct Answer: C

Question 6:

One of Deming\’s 14 points is “Work to constantly improve quality and productivity.”

A. True

B. False

Correct Answer: A

Question 7:

Cost Performance Index is:





Correct Answer: A

Question 8:

As a Business Analyst you are required to analyze the existing ways the organization works and compare it with the way their competition works. In this scenario, which tool would be more effective for you?

A. Benchmarking

B. Scatter Plot

C. Control Chart

D. Pareto Chart

Correct Answer: A

Question 9:

Interviewing activities are generally irrelevant in most Business Analyst\’s job.

A. True

B. False

Correct Answer: B

Question 10:

In Tuckman\’s Forming-Storming-Norming-Performing Model, Agreement and Consensus is largely formed among teams during the:

A. Forming Stage

B. Storming Stage

C. Norming Stage

D. Performing Stage

Correct Answer: C

Question 11:

What management style is characterized by leadership in a condescending form of master- servant trust, where motivation is mainly by rewards and where managerial personnel feel responsibility but lower levels do not?

A. Participative – Group System

B. Benevolent – Authoritarian

C. Exploitive – Authoritarian

D. Consultative System

E. None of the above

Correct Answer: B

Question 12:

When a person does not know some of their own qualities but others are aware of those qualities, this can be mapped to ________ in the Johari Window.

A. Fade

B. Blind Area

C. Hidden Area

D. Open Area

E. None of the above

Correct Answer: B

Question 13:

A fifth element was added to the “Forming Storming Norming Performing” model. What is the fifth stage is called:

A. Elaborating

B. Adjourning

C. Viewing

D. All the above

E. None of the above

Correct Answer: B

Question 14:

Which stage in Tuckman\’s Model depicts the following scenario, “There is a high degree of dependence on the designated leader for guidance and direction.”

A. Forming

B. Norming

C. Performing

D. Staging

Correct Answer: A

Question 15:

A wide variety of activities which contribute nothing to the accomplishment of the objectives are termed as _________ by the management theorists.

A. Sound

B. Noise

C. Overrun

D. None of the above

Correct Answer: B

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